Customer Success consulting for SaaS Startups.
Unlock the true potential of your customer journey with Forge CX. With our unwavering commitment to your success, we employ tested strategies that drive responsible and sustainable growth over time.
We get it. We understand the challenges that startups are facing today. As investors and boards demand reduced burn multiples and closely review NRR, GRR, and renewal rates, the pressure to find paths to a liquidity event is mounting. Moreover, customers are meticulously scrutinizing their spend and seeking discounts. In such a climate, honing your customer success strategy becomes the only viable way to navigate these turbulent waters. Our customer success consulting firm offers fractional VP of Customer Success services, project-based services, and advisory work to help you develop a robust customer success strategy that ensures your clients' satisfaction and retention, driving sustainable growth even amidst uncertainty.
Finding stability amidst volatility
What we do (and do well)
We are customer success growth and transformation consultants. We can help you build and implement a customer success strategy to reduce churn, increase retention rates and expand customer spend.
We’re obsessed with supporting startups achieve sustainable growth and maximum revenue potential.
Strategy
Customer journey mapping
Customer onboarding
Renewals and upselling
Technology
Tech-stack optimization
Data & Analytics
Research & reporting
Online data strategy
Conversion optimization
Team Development
Training and coaching
Workshops
1-1 coaching
