Accelerate growth with our customer success expertise, offering diverse and customizable collaboration options.
Services
We offer 3 tailored services to drive responsible growth and maximize outcomes for your business.
Fractional
Bring on a seasoned leader at a fraction of the cost.
Advisory
Access invaluable feedback and strategic guidance from CS experts.
Project Based
Address specific customer success initiatives or challenges within your organization
Let’s go
You can do anything - just not everything. Let Forge CX tackle your customer success challenges, so you can drive unparalleled growth and satisfaction for your business.
Strategy Development & Implementation
Establish your customer success plan, identify key team metrics, and build processes to ensure the plan is executed effectively.
Customer Journey Mapping
Create detailed customer personas, map the customer journey, identify critical touchpoints, and develop strategies to improve the customer experience.
Training & Coaching
Improve customer-facing teams' performance through workshops and training sessions, as well as one-on-one coaching.
Data & Analytics
Provide data-driven insights with reports thata track key metrics such as retention rates, churn, and customer spend.
Renewals & Upselling
Increase customer renewals and develop opportunities for upselling additional products or services.
Tech Stack Optimization
Create a process for operational excellence that will enable you to scale sales, operations and customer success.
How we work
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Your success, our priority
We recognize the value of your time. Our collaborative approach empowers you to focus on what you do best while we handle the rest. Embrace our efficient, asynchronous working style, enabling you to review and provide feedback on our deliverables using the platforms of your choice.
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Flexibility to meet your needs
Thanks to our agile team, we can rapidly initiate new projects within 48 hours. As your business startup evolves, Forge CX seamlessly scales alongside you.
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Beyond ordinary solutions
We're not your average consultancy; we're catalysts for long-term success. Our transparent billing includes short, medium, and long term engagement models, as well as a popular month-to-month retainer option. With an understanding of startup unpredictability, you can pause or cancel our services at any time - we get it.